Billing / Membership
- Question: I have a Ticketmaster fan club bundle code. How do I set up my membership?
- Answer: If you already have a registered free account: Login and click the UPGRADE button at the top of the screen. You will be asked to verify that your profile information is current and accurate. After your click the 'SUBMIT' button, you will be taken to the shopping cart. Enter your coupon code once more and click the 'APPLY' button to set your cart amount to $0.00. Continue your order to complete the free transaction.
IMPORTANT : Please note that the purchase of the Maroon 5 S.I.N. Club fan club bundle counts as your access to the S.I.N. Club ticket pre-sale. Upon redeeming your membership, you will not receive additional codes to participate in future pre-sales.
- Question: I don't have a credit card. Can I purchase a membership with a check or money order?
- Answer: No. At this time, we only accept credit or debit cards for payment.
- Question: What forms of payment will be accepted?
- Answer: American Express, Visa, MasterCard, Discover and Diner's Club.
- Question: How do I contact customer service?
- Answer: Please note, at this time, phone support is not available. For questions please use the Contact Us form. Support Representatives are available 7 days a week, from 9am to 9pm Eastern time.
New Member Issues
- Question: What is included with a S.I.N. Club membership?
- Answer: Please visit the JOIN page for a complete description and price of each member package type.
- Question: How much does it cost to join the Maroon 5 S.I.N. Club?
- Answer: Standard Membership: $45(USD) per member
Ticket pre-sales
- Question: How do I cancel my ticket order?
- Answer: This ticketing site has an "all sales are final" policy. If the show is canceled or rescheduled for a date that you are unable to attend, you are eligible to receive a refund for the face value of the tickets.
- Question: How is seating being handled for people with disabilities?
- Answer: Advice will be found during the online booking process, including information on how to order accessible seats. Please check with your specific venue for details.
- Question: How will I receive my tickets?
- Answer: Pre-sale tickets are sent out well in advance of the show. If you haven't received your tickets 48 hours prior to your show, please call the ticketing provider's customer service department.
For VIP Package offers, please read delivery details carefully. In some instances, there will be a WILL CALL pick up requirement. This means you will pick up your tickets at the venue box office, on the evening of the concert.
- Question: Can I resell my tickets?
- Answer: No. Tickets offered through S.I.N. Club pre-sales are not transferable. Reselling tickets may cause you to lose your membership benefits.
- Question: Can I purchase pre-sale tickets by telephone?
- Answer: No, we host Internet-only sales.
- Question: Will I receive a ticket order confirmation by email?
- Answer: Yes. It is important to use a valid email address when placing your ticket order to receive order-related communications. Be sure to check your SPAM folder if you do not receive the email.
- Question: What is the merchant name that will appear on my credit card statement for the ticket purchase?
- Answer: Ticketmaster or the respective official ticketing vendor will be listed as the merchant/vendor, depending on who is handling the fulfillment of the tickets.
- Question: What is included in a VIP ticket package?
- Answer: Please visit the ticketing page for your event date where you can find more info about Maroon 5 VIP Packages.
- Question: How do I buy Maroon 5 pre-sale tickets?
- Answer: To purchase tickets, please log in to maroon5sin.com, then go to the TOUR page. Your member pre-sale code and the ticketing links will appear in the tour schedule.
PLEASE NOTE FOR ONGOING TOKYO PRESALE, YOUR CODE WILL APPEAR NEXT TO THE TOUR DATE AFTER YOU LOG IN. YOU WILL NOT USE YOUR UNIQUE CODE AT THE TOP OF THE TOUR PAGE.